Executive, Guest Services - Luxury Serviced Residence in Bali

Join The Ascott Limited, a global leader in serviced residences, and elevate your career in hospitality at our prestigious property in Bali. As an Executive, Guest Services, you will play a pivotal role in delivering exceptional guest experiences and ensuring our guests feel at home during their stay. Our luxury serviced residence offers a unique blend of comfort and convenience, and we are seeking a dynamic and passionate professional to lead our guest services team.

In this role, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that all guests receive the highest level of service and attention. You will work closely with our front desk team, housekeeping staff, and other departments to coordinate and deliver seamless guest experiences. With your strong leadership skills and deep understanding of hospitality, you will be instrumental in maintaining our property's reputation for excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operations of the guest services department, ensuring high standards of service and guest satisfaction.
• Coordinate with front desk staff, housekeeping, and other departments to ensure seamless guest experiences.
• Resolve guest complaints and concerns promptly and professionally.
• Monitor and maintain the cleanliness and condition of guest rooms and common areas.
• Train and develop front desk and housekeeping staff to ensure consistent service quality.
• Ensure compliance with health and safety regulations and hotel policies.
• Monitor guest feedback and implement improvements to enhance the guest experience.
• Maintain accurate records of guest arrivals, departures, and service requests.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in guest services or hospitality management.
• Proven track record of delivering exceptional guest experiences in a luxury serviced residence or similar property.
• Strong leadership and management skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints and concerns professionally.
• Proficiency in English, both written and spoken.
• Familiarity with property management software (e.g., PMS, CRM systems) is a plus.
• Hold a relevant certification in hospitality management or a related field (e.g., CHM, CHMM).
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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