Customer Insights Manager - Drive Data-Driven Customer Experience in Jakarta

Are you a data-driven professional passionate about transforming customer insights into actionable strategies? Our client, a leading organization in Jakarta, is seeking a Customer Insights Manager to spearhead initiatives that enhance the end-to-end customer journey and drive business growth. As a Customer Insights Manager at Private Advertiser, you will be responsible for leveraging advanced analytics tools to uncover patterns, trends, and opportunities in customer data. Your insights will guide strategic decisions, optimize marketing campaigns, and personalize customer experiences, ultimately boosting customer satisfaction and loyalty. Join us in Jakarta and be part of a dynamic team that values innovation and data-driven decision-making.

In this role, you will work closely with cross-functional teams to translate complex data into clear, actionable insights. You will use tools like Tableau, Power BI, and SQL to create dashboards and reports that visualize customer behavior and preferences. Your daily tasks will include conducting customer segmentation, analyzing customer feedback, and identifying areas for improvement in the customer experience. This is an exciting opportunity to make a tangible impact on customer satisfaction and business performance.

Private Advertiser is a leading organization in Jakarta with a strong commitment to innovation and customer-centricity. We offer a collaborative work environment, professional development opportunities, and the chance to work on cutting-edge projects. If you are a Customer Insights Manager with a proven track record in data analysis and customer experience optimization, we invite you to apply and join our team in Jakarta.

📋 Tanggung Jawab Pekerjaan

• Lead the development and implementation of customer insights strategies that drive business growth.
• Conduct advanced analytics using tools such as Tableau, Power BI, and SQL to uncover patterns and trends in customer data.
• Create and maintain customer dashboards and reports that provide clear, actionable insights to stakeholders.
• Work closely with marketing, sales, and product teams to translate customer insights into strategic initiatives.
• Analyze customer feedback and conduct customer segmentation to identify opportunities for improvement.
• Collaborate with data scientists and analysts to ensure the accuracy and relevance of customer insights.
• Present findings to senior management and key stakeholders, communicating complex data in a clear and compelling manner.
• Stay updated with industry trends and best practices in customer insights and data analytics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Statistics, Computer Science, or a related field.
• Minimum of 5 years of experience in customer insights, data analysis, or a similar role.
• Proven track record of using advanced analytics tools such as Tableau, Power BI, and SQL.
• Strong understanding of customer journey mapping and customer experience optimization.
• Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable insights.
• Proficiency in statistical analysis and data visualization techniques.
• Experience working in a fast-paced, dynamic environment with a focus on driving business results.
• Certification in data analytics or customer insights is a plus.

🛠️ Keahlian

Lowongan Terkait